Aircel should refund the unspent balance amount and security deposit amount of its prepaid and postpaid subscribers. This has been directed by Telecom regulator TRAI.
In a directive, the Telecom Regulatory Authority of India said there are a large number of received complaints as consumers are seeking the refund of balance amount in prepaid accounts and non-refund of security deposits in case of postpaid accounts.
TRAI official said that we are here to safeguard the interest of telecom subscribers. Aircel has been directed to process the refund of security deposits of postpaid subscribers and submit an area-wise compliance report by May 10. It has also been asked for processing refund to all the prepaid subscribers who have not been able to port out by March 10, 2018.